Privacy Policy

1. Introduction

ChatrBot ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our AI chatbot service.

By using ChatrBot, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

• Name and email address (when you register or subscribe)
• Company information and website URL
• Payment information (processed securely by Stripe)
• Usage data and analytics

2.2 Technical Information

• IP address and browser information
• Device and operating system details
• Website usage patterns and interactions
• Chatbot conversation data (for service improvement)

3. How We Use Your Information

• To provide and maintain our chatbot service
• To process payments and manage subscriptions
• To send you updates and marketing communications (with your consent)
• To improve our service and develop new features
• To provide customer support
• To comply with legal obligations

4. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience and analyze website usage.

4.1 Types of Cookies We Use

• Essential cookies: Required for basic website functionality
• Analytics cookies: Google Analytics, Microsoft Clarity, and Leadsy AI for usage analysis
• Preference cookies: Remember your settings and preferences
• Marketing cookies: Track marketing campaign effectiveness

4.2 Third-Party Services

• Google Analytics: Website usage analytics
• Microsoft Clarity: User behavior analysis
• Leadsy AI: Lead tracking and analytics
• Stripe: Payment processing
• Mailchimp: Email marketing and newsletter
• Supabase: Database and authentication

5. Data Sharing and Third Parties

We do not sell your personal information. We may share your data with:

• Service providers who help us operate our business
• Payment processors for transaction processing
• Analytics providers for website improvement
• Legal authorities when required by law

6. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure hosting and database systems
• Regular security audits and updates
• Limited access to personal data by authorized personnel only

7. Your Rights (GDPR)

Under GDPR, you have the following rights:

• Right to access: Request a copy of your personal data
• Right to rectification: Correct inaccurate personal data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a structured format
• Right to object: Object to processing of your personal data
• Right to withdraw consent: Withdraw consent for marketing communications

To exercise these rights, contact us at info@chatrbot.co.uk

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services

Account data is retained while your account is active and for a reasonable period after deactivation.

9. International Data Transfers

Your data may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

10. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: